Securing sales succes

Dormakaba, a Swiss company with a global presence in 130 countries, including three in the Netherlands, is renowned for its innovative access and security solutions across various sectors. From touch-free hospital access systems to digital access management and electronic door locks in hotels, dormakaba’s technology ensures safety and convenience everywhere.

Overcoming Quoting Challenges with Merkato

Facing the complexity of creating accurate quotes for complex projects, dormakaba sought a solution that could simplify and streamline the quoting process. Their journey led them to the Merkato, CPQ toolbox, a tool that embodies the ‘impossible does not exist’ philosophy. Merkato has enabled dormakaba to unify different configurators and systems into one, making combined quotes simpler and reducing the margin for error. This has significantly improved the efficiency and accuracy of their sales process, ensuring consistency across all offers.

Empowering Sales with Self-Service and Customization

A key requirement for dormakaba was the ability for their team to maintain the system independently and build custom templates. The proof of concept with Merkato demonstrated that even without prior knowledge, product marketing managers could effectively use the tool, highlighting its user-friendliness. By training product owners in each product group, dormakaba ensures accuracy and continuity across all quotes, maintaining control and providing consistent offers worldwide.